Refunds
Draft. This policy applies from general availability. Early-access billing, where it exists, follows the early-access agreement.
Monthly plans
You can cancel at any time from the dashboard. The plan stays active until the end of the paid month and does not renew. We do not refund a month that has started, except as below.
Within the first 14 days
If you upgrade from Free to Pro or Team and the service does not work for your project, write to us within 14 days of the first payment and we refund that payment in full, as long as fewer than 20 Pod-hours were used.
Billing errors
If you were charged in error, for example for Pod-hours that a fault on our side consumed, we refund the amount or credit it to the next invoice, your choice.
Extra Pod-hours
Extra Pod-hours are billed in arrears for usage that already happened and are not refundable, apart from billing errors.
How refunds are paid
Payments are processed by Paddle, our merchant of record. Refunds go back to the payment method you used, usually within 5 to 10 business days.
Requests: info@macswarm.com with your account email and the invoice number.